When Delta was founded, it had one mission: to make air travel more reliable and enjoyable for the customers. Delta has come a long way since it first opened its doors in 1924.
Since 2000, they have introduced new planes, upgraded the airport terminals, and expanded to offer flights throughout the world.
Delta’s mission is now to be the global leader in customer experience management by delivering safe, affordable air travel on a reliable schedule that meets our customers’ needs.
Delta Airlines Brief History and Founding
Delta Airlines was founded in 1924 as Huff Daland Dusters, Inc. and started out as a crop dusting operation. Early on, the company’s founder and future president, C.E. Woolman, made a business decision to focus on transporting Passengers instead of just transporting crops and this was the key to Delta’s success.
In 1928, Woolman purchased his first airplane and in 1929 he added another type of transportation to the company’s repertoire: airline service. He named his company Northwest Airways which would eventually change its name to Delta Air Lines in 1941.
Delta Airlines Creates the Ultimate Employee Value Proposition with their Strategies
Delta Airlines is one of the biggest airlines in the world, with over 250,000 employees.
The company wanted to find a way to make people want to work for Delta Airlines. They found that by creating an employee value proposition, they could make their employees feel valued and rewarded.
Delta Airlines came up with a three-part strategy that would help them create this employee value proposition: “exceed customer expectations,” “create an environment where people can grow,” and “create an environment where people want to work.”
The Delta Airlines Vision
Delta Airlines is one of the world’s leading carriers, and has been so for nearly 100 years.
Delta’s Vision: Delta believes in improving people’s lives through serving them well. The company delivers high-quality products and services to its customers at a reasonable price and provides a safe, comfortable, and enjoyable flying experience. Delta strives to bring humanity back to air travel by delivering products:
– Delivered with a positive customer service culture based on respect, caring, and teamwork;
– That are competitively priced;
– That include the latest technology;
– That are environmentally friendly;
– And that provide an enjoyable flying experience.
Advantages of Business Class in Delta Airlines
The advantages of Delta Airlines’ business class are its food, wine, and service. The food is prepared by an executive chef and includes regional specialties from around the world. Wine selections are plentiful and the service is impeccable.
Delta Airlines offers a wide variety of seats in their business class cabin, including larger seats with more legroom, dual-aisle seating with more privacy for couples, or single seats that offer the most amount of privacy. There are also onboard showers for first-class passengers that can be booked in advance.
The Benefits Breakdown:
– Delta will expand its international presence with more flights to Europe, Latin America, Africa, and many other countries.
Conclusion: What Can We Learn From Delta Airlines Mission?
The conclusion is that the Delta Airlines vision is to be America’s most loved and preferred airline.